Bibliometric Mapping of Emotional Labor Studies in Public Administration. Journal of Public and Nonprofit Affairs, [S. l.], v. 5, n. 3, p. 240–260, 2019. DOI: 10.20899/jpna.5.3.240-260. Disponível em: https://jpna.org/index.php/jpna/article/view/315.. Acesso em: 7 feb. 2026.