Managing for Citizen Satisfaction: Is Good Not Enough?. Journal of Public and Nonprofit Affairs, [S. l.], v. 5, n. 1, p. 21–38, 2019. DOI: 10.20899/jpna.5.1.21-38. Disponível em: https://jpna.org/index.php/jpna/article/view/163.. Acesso em: 19 feb. 2026.