Mediation Effect of Job Satisfaction: Work Motivation and E-Government on Service Quality in the Government of Aceh Singkil, Indonesia

Authors

  • Aldri Frinaldi Universitas Negeri Padang
  • Boni Saputra Universitas Negeri Padang
  • Muhamad Ali Embi Universiti Utara Malaysia
  • Dedi Kusuma Habibie Universitas Riau
  • Fenni Hashanah Universitas Negeri Padang

DOI:

https://doi.org/10.20899/jpna...1-21

Keywords:

Work Motivation, E-Government Quality, Job Satisfaction, Service Quality

Abstract

Many studies have shown that public criticism of the low quality of public services has occurred everywhere, from top-level to lower-level government services. This circumstance is also possible in the regional Government of Aceh Singkil Regency. The Indonesian government, including Aceh Singkil Regency, used e-government—the use of technology for information and communication in government administration—to address the problem of poor public service. This article examines the effect of work motivation and quality of e-government on service quality by considering the mediating effects of employee satisfaction on employees. This type of research is quantitative associative by using a convenience sampling technique from a sample of 103 Civil Servants in the Government of Aceh Singkil Regency. Data was collected using a reliable and validated Likert scale questionnaire. The classical assumption test was then analyzed by The classical assumption test was subsequently examined through the statistical Structural Equation Modeling (SEM) analysis using Analysis of Moment Structures (AMOS), and the Sobel test was applied to analyzing the acquired data—additionally, reviews of the literature assisted in gathering the data process. The study’s results demonstrate a positive and significant influence on the work motivation variable, the partial effect of e-government quality on job satisfaction and service quality. There is no effect of job satisfaction on service quality. The job satisfaction variable, either directly or as a mediating variable, has yet to be able to contribute to service quality.

Author Biographies

  • Aldri Frinaldi, Universitas Negeri Padang

    Aldri Frinaldi is a Professor in Department of Public Administration, Faculty of Social Science, Universitas Negeri Padang, Indonesia. He is also a member Policy, Law and Political Research Center, Universitas Negeri Padang, Indonesia. Email: [email protected]

  • Boni Saputra, Universitas Negeri Padang

    Boni Saputra is an Assistant Professor in Department of Public Administration, Faculty of Social Science, Universitas Negeri Padang, Indonesia. He is also a member Policy, Law and Political Research Center, Universitas Negeri Padang, Indonesia and Doctoral Student in the Department of Public Policy and Management, Faculty of Social and Political Sciences, Universitas Gadjah Mada, Yogyakarta, Indonesia. Email: [email protected]

  • Muhamad Ali Embi, Universiti Utara Malaysia

    Muhamad Ali Embi is a Professor in the Department of Public Administration, Universiti Utara Malaysia (UUM), Malaysia. Email: [email protected]

  • Dedi Kusuma Habibie, Universitas Riau

    Dedi Kusuma Habibie is an Assistant Professor in Department of Public Administration, Universitas Riau, Indonesia. Email: [email protected]

  • Fenni Hashanah, Universitas Negeri Padang

    Fenni Hashanah is an Undergraduate Student in the Department of Public Administration, Universitas Negeri Padang, Indonesia. Email: [email protected]

Downloads

Published

2023-12-01

Issue

Section

Research Articles

Similar Articles

1-10 of 104

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)

1 2 3 4 5 6 7 8 9 10 > >>